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Customer Service Manager - Brigden

08/26/2021
Customer Service Manager - Brigden

Customer Service Manager - Brigden

Are you looking for a hands-on career opportunity supporting local farms and farm families in your community to expand their participation in the agri-food value chain?

AGRIS Co-operative Ltd. has an opportunity for a motivated customer service manager to join our team in Brigden. As a customer service manager, you will have the opportunity to demonstrate your capability to deliver agriculture innovation and services to the communities we serve and to enhance our farm-owners’ profitability across our trading area.

What will you be responsible for:

  • Provide an exceptional customer experience at every interaction.
  • Provide recommendations and solutions to meet our customers needs with a focus on the “Whole Farm Plan,” from precision planning and application, ending with grain handling and marketing.
  • Ability to support precision planning including GIS mapping, soil sampling, and interpreting the GIS data for customers.
  • Understanding and supporting overall branch operation, administrative functions, as well as the branch and individual sales targets.
  • Accept orders for products and services and initiate any actions required to effect timely delivery.
  • Ensure all products ordered or shipped are properly invoiced prior to leaving the site.
  • Assist in monitoring inventory levels and ensure adequate supplies are on hand to support customer purchasing.  In consultation with the manager, complete inventory counts and replace inventory as required.
  • Assist in the coordination and scheduling of available custom equipment to result in maximum utilization and quality customer service.
  • Maintains a clean and attractive environment in the retail area.
  • Awareness of sustainability issues such as 4R Stewardship, Class 12 Pesticide rules.
  • Extended hours, as required, during the busy season.

Requirements for this job:

  • Requires a university or college degree or equivalent years of experience preferably in agriculture or agri-business.
  • Knowledge of agronomy, fertilizer, chemical, seed and grain marketing.
  • Have or committed to obtaining the certified crop advisor (CCA) designation within three years.
  • Obtain pesticide vendor license and/or professional applicator designations.
  • Travel as required to support farm owner and branch needs.

If you are interested in a career in agriculture as part of an industry leader, developing innovative solutions and enhancing the profitability of our farmer-owners, we want to meet with you!

About AGRIS Co-operative Ltd.

AGRIS Co-operative is a dynamic and successful farmer-owned co-operative that prides itself on providing quality agronomic and grain marketing solutions for our customers and farmer-owners. AGRIS is a leader in precision farming technology, seed, agronomy, and petroleum services.

AGRIS Co-operative is a 100 per cent farmer-owned grain marketing and farm-input supply company that serves more than 1,000 farmer-owners across 14 locations in Essex, Kent, Elgin, Middlesex and Lambton counties.

The co-operative is a partner of Great Lakes Grain, a grain merchandising company. AGRIS Co-operative is a member-owner of GROWMARK, Inc. and markets products and services under the FS banner.

AGRIS Co-operative has branches located in Brigden, Chatham, Cottam, Dutton, Glencoe, Leamington, McGregor, Muirkirk, Rochester, Stoney Point, Thamesford, Thamesville, Tupperville and Wheatley.

Please forward your resume in confidence by September 28, 2021 to: humanresources@agris.coop

AGRIS Co-operative Ltd. is an equal opportunity employer. We thank all those who apply however only applicants selected for an interview will be notified.

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